General FAQ's
Current Lead Time
Please allow 2 working days to process and ship your order. Special editions can take up to 3-4 weeks to process.
Shipping & Delivery
We are currently offering a free shipping for all UK orders over £100. UK orders are shipped via Royal Mail and will require an adult signature on arrival. Collection option is also available just email us on info@blenheimforge.co.uk Please allow up to 2 working days to process the order, once the order is ready for collection you’ll receive ‘Order fulfilled’ email and can collect it from Arch 228, Blenheim Grove SE15 4QL, Monday to Friday between 9am-5pm.
International Shipping
Shipping to the EU – £30
We charge a flat shipping fee of £30 for all orders going to countries within the EU. This fee INCLUDES all customs fees, import duties, and taxes, so there will be no additional charges upon delivery. Orders are shipped via DHL. You will receive a tracking number and link once your order has been dispatched.
In line with the EU’s GPSR requirements, Blenheim Forge is certified to ship to EU & NI.
Represented by:
Authorised Rep Compliance Ltd.
Ground Floor, 71 Lower Baggot Street, Dublin, D02 P593, Ireland.
www.arccompliance.com
Shipping to the US and the Rest of the World – £10
For orders shipped to the USA and all other international destinations outside the EU, we charge a flat shipping fee of £10. This fee DOES NOT INCLUDE customs fees, import duties, or taxes. These charges are the responsibility of the recipient and may need to be paid before your package is released from customs. We ship using Royal Mail International, or DHL for larger packages. A tracking number and link will be provided when your order is dispatched.
–
International delivery times vary by country but generally take 1-2 weeks. Delays may occur due to customs procedures or local postal service timelines. If you would like to use a specific courier service, please email us at info@blenheimforge.co.uk to make arrangements.
Please note, we can only guarantee the safety and tracking of your package up to the point it reaches your country’s customs office. After this point, we are unable to ensure customs clearance or delivery by local postal services. Shipping delays can occur due to customs processes or other factors beyond our control.
International Taxes and Duties
We charge a flat shipping fee of £30 for all orders going to countries within the EU. This fee INCLUDES all customs fees, import duties, and taxes, so there will be no additional charges upon delivery.
For orders shipped to the USA and all other international destinations outside the EU, we charge a flat shipping fee of £10. This fee DOES NOT INCLUDE customs fees, import duties, or taxes. These charges are the responsibility of the recipient and may need to be paid before your package is released from customs.
Packaging
Each knife is packaged with care, in a branded Blenheim Forge card box. The blade is protected with a card sheath and we include full care instructions for each blade.
Warranty & Returns
Warranty & Returns
We will address any issues with workmanship or quality as long as the knife has been used in normal conditions and according to the care instructions supplied. The guarantee only applies if the product has not been used for purposes other than those for which they were intended, nor do we cover damage due to improper or unreasonable use. However we do understand that accidents happen and we will always do our best to get a knife back on the road if possible.
We accept returns and exchanges up to 14 days after delivery, please email info@blenheimforge to arrange. For a full refund goods must be returned unused, in the original packaging with proof of purchase within 14 days of delivery.
If you have received the goods as a gift, a refund is only given to the person who placed the order within 14 days of delivery. For a full refund or exchange goods must be returned unused. For any further questions or issues please do not hesitate to get in touch.
Knife Care & Sharpening
How to clean my knife?
How to store my knife?
We are currently offering a free shipping for all UK orders over £100. UK orders are shipped via Royal Mail and will require an adult signature on arrival. Collection option is also available just email us on info@blenheimforge.co.uk Please allow up to 2 working days to process the order, once the order is ready for collection you’ll receive ‘Order fulfilled’ email and can collect it from Arch 228, Blenheim Grove SE15 4QL, Monday to Friday between 9am-5pm.
What should I do if my blade becomes dull?
Regular maintenance using a 800 grit stone followed by a 3000-6000 grit polishing stone is our preferred method as it is not only fast, but should remove minimum material leaving a mirror like razor sharp edge. We recommend KING combination stones or the Shapton Pro series.
Check out how to use a combination stone HERE.
We don’t recommend using honing steels, pull through sharpeners or other domestic sharpeners on our knives, as they are far coarser than suitable whetstones, and don’t cleanly remove the fatigued metal from the blade, reducing the edge retention and overall sharpness of your knives. For a more in-depth introduction to sharpening join us on one of our Sharpening Classes.
How to sharpen Blenheim Forge knives?
What should I do if my knife is rusting?
It’s important to recognise whether the blade is rusting, or if it is starting to develop patina. It’s normal for the surface of carbon steel to change colour when cutting wet or acidic foods. Over time blades tend to take on brown or blue hues, but this is patina rather than rust, and if properly maintained will actually protect the blade from rusting. If rusting does occur it can be removed by lightly scrubbing with a scourer or fine wire wool. Treating the blade with a food safe oil (for example vegetable, olive or linseed oil) after washing will help protect it, a key thing to remember is to make sure there is absolutely no moisture left on the blade before oiling it. In time, and with use, the blade will develop a protective outer layer (patina) that helps prevent it from rusting.
The blade of my knife is changing colour and staining food, what should I do?
It is normal for carbon steels to react to food, especially when cutting acidic ingredients such as red cabbage or onions. This is especially noticeable when the knife is new and has not had time to develop a protective patina. Regular wiping of the blade with kitchen towel during food prep is recommended as this limits the time for the blade to react, over time the steel will stabilise and become less reactive. Any staining on the blade can be removed with either a pan scourer and a small amount of bicarbonate of soda, or Bar Keeper’s Friend applied to a damp cloth.